Frequently Asked Questions
Everything you need to know about bringing Plateful quality into your home.
What materials are used in Plateful dinnerware?
Our collections are crafted from premium materials including high-fired stoneware, fine bone china, and sustainable bamboo fibers. Each product page provides specific details on material composition and care instructions.
Are your products microwave and dishwasher safe?
Most of our ceramic and glass items are both microwave and dishwasher safe. However, items featuring gold or silver metallic rims and our handcrafted wooden boards should be hand-washed only to preserve their finish.
How do you ensure my items won't break during shipping?
We use eco-friendly, reinforced protective packaging designed specifically for fragile home goods. In the rare event that an item arrives damaged, please contact us within 48 hours for a free replacement.
What is your return policy?
We offer a 30-day 'Love Your Table' guarantee. If you are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, Plateful ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery timelines vary by destination and are calculated at checkout.
Can I purchase Plateful items as a gift?
Absolutely. You can select 'Gift Wrap' at checkout to include a personalized note and premium packaging. We also ensure that no pricing information is included on the packing slip for gift orders.